Deliveries to UK Mainland, Highlands and Islands
Please allow ten days for us to deliver to you.
Our courier delivery charge of £11.95 per order applies to the whole of England & Wales and Southern/Central Scotland.
We deliver to the Isle of Man, Scilly Isles and the Scottish 'Highlands & Islands'. The charge is £29.95 per order.
Delivery to the Isle of Wight is £21.95 per order. We do not deliver to the Channel Islands or Northern Ireland.
Delivery instructions
In case you are out, do you have any alternative delivery instructions that would be helpful? For example, could the courier leave the box at your house - by the door, in the porch or any other convenient place - or with a neighbour? The reason we ask is that if the couriers can't deliver after two attempts, it goes back to their regional depot - and sometimes returns all the way back to us. Please let us know by emailing us at info@baltictrader.co.uk or calling our Lewes shop on 01273 483449.
Order enquiries
If you have any questions regarding your order, please send us an email or call our Lewes shop on 01273 483449. The shop is open Monday to Saturday 9.30 - 5.30, Sundays 11 - 4
Returns
In the event that an item is damaged on delivery, please call us or send us an email. We will ask for proof and on its receipt, we will refund or replace the item. If you decide an item is not the one you want, we will refund the cost, providing it is returned within 21 days; you pay the return carriage costs and the item(s) is returned in perfect condition.
Liability
We will not be liable for any third party costs nor any compensation costs for any matter arising from the supply of our goods.
Termination
We reserve the right to choose to cease supplying anyone for any reason. In such a case we will refund any payment made in advance for an order.
General
Your statutory rights as a consumer are not affected. These conditions are governed by English Law.
Secure Ordering
Our website is hosted by Shopcreator plc on their secure servers and payments are processed by "Sage Pay" so your credit/debit card details and any other information are totally safe. The padlock image in the bottom bar of your browser when you place items in the shopping cart and the pages beyond is a sign that tells you that you are ordering on secure pages. An additional sign is the fact that the URL in the address bar changes from http: to https: Shopcreator's servers use 128 bit encryption which is the highest level of security available on any e-commerce site.
General Data Protection Regulation (GDPR)
At Baltic Trader Ltd we are strongly committed to protecting the privacy of personal data that we receive from our customers. We are required to send you emails regarding factual, transactional matters (if you order from us your 'Order Confirmation' for example). Customer information is only used for the purpose of fulfilling orders made to us. All members of staff are aware of GDPR regarding customers' rights and the way we make use of our customers' personal data in order to dispatch their orders to them.